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Elements of Good Practice and Professionalism

Good practice, of course, means that all service provided is done so in a skilled and proficient manner.

There are a number of other issues that are, of themselves, not the actual practice of the service provided but are important aspects of the professionism of the service provided.

Here is a list, and we will be providing examples of these documents as templates for you to use
  1. Your fee structure and your expectation about how and when payment is made
  2. Where you work and what you do
  3. A document setting out what you expect from your customer and what they can expect from you
  4. Insurance cover
  5. Your complaints procedure
  6. Terms of Business - setting out who your customer is dealing with
  7. Statement about the ethic standards you work to
  8. Private and personal notes you take and a statement about their security
  9. A CV showing your experience and qualifications, and accreditations achieved

Here is a more thorough list of the elements of Professionalism

  1. Formal Regulation
  2. Professional Bodies
  3. Ethical guidelines
  4. Your brand
  5. Expectations
  6. Duty of Care
  7. Confidentiality
  8. Disclosure
  9. Data Protection
  10. Terms of Business
  11. Fee Structure
  12. Complaints and procedures
  13. Copyright
  14. Insurance
  15. Accounting and tax
  16. Continuous professional development